Customers may request a return within 30 days of the delivery date.

All approved returns are subject to a 15% restocking fee.

Customers may choose between:

• Money Back Refund (minus restocking fee)
• 100% Store Credit (restocking fee waived)

Return requests made after 30 days require approval and may incur additional restocking fees.

• Straight tubing is non-returnable.
• Custom-made parts are non-returnable unless prototyping was completed and a production error occurred.
• Installed, modified, welded, or damaged parts cannot be returned.

All returned products must be unused, uninstalled, unmodified, and in original or equivalent packaging.

Customer is responsible for all return shipping costs unless the mistake was ours.

All returns require an approved RA number. Returns without authorization may be refused.

Every returned item is inspected. Refunds may be adjusted or denied based on condition.

Refunds or store credits are issued within 5–10 business days after inspection.

Custom fabrication, bending, welding, or specialty parts are non-returnable unless a prototype was approved and a production error occurred on our end.

• Customer information is not saved beyond what is needed to process the order.
• We hold no liability for contracts, agreements, or communication between the customer and True Mandrel.
• Only the written order confirmation or invoice is legally binding.

Claims for shipping damage or incorrect items must be made within 48 hours and may require photos.

All tooling purchases are final unless otherwise stated in writing.

These policies may be updated at any time. The policy active at time of purchase applies.