Return Policy
30-Day Return Window
Customers may request a return within 30 days of the delivery date.
Restocking Fee
All approved returns within the 30-day window are subject to a 15% restocking fee.
Refund Options
Customers may choose between:
Money Back Refund
(minus restocking fee)
100% Store Credit
(restocking fee waived)
Returns After 30 Days
Any return request made after 30 days is subject to:
Case-by-case approval, and
Additional restocking fees, based on condition and time elapsed.
Non-Returnable Items
Straight tubing is non-returnable
under any circumstance.
Custom or special-order work is non-returnable, unless prototyping was completed and an error occurred during production. Items showing signs of use, installation, modification, or damage are not eligible for return.
Condition Requirements
All eligible returned products must be:
Unused Uninstalled Unmodified Free of contamination or damage Packaged in original or equivalent packaging
Return Shipping
Customer is responsible for all return shipping costs unless the error was ours.
Terms & Conditions
Return Authorization Required All returns must have an approved Return Authorization (RA) number prior to shipping back. Unauthorized returns may be refused. Inspection Upon Receipt All returned items undergo inspection. We reserve the right to deny the return or adjust refund amounts based on the item’s condition. Processing Time Refunds or store credits will be issued within 5–10 business days after inspection and approval. Custom Work Policy Any custom work, fabricated parts, bending, welding, or special-order components are non-returnable, except when: • A prototype was made first, and • The final product contains an error caused by us during production.If no prototype was approved, the customer accepts full responsibility for design accuracy and fitment.Customer Information & LiabilityCustomer information is not saved beyond what is required for completing the order and shipping. We hold no liability or responsibility for external contracts, communication, agreements, or arrangements between the customer and True Mandrel or any third party. All communications, expectations, or agreements outside the scope of the invoice or written order confirmation are solely between the customer and True Mandrel. Incorrect or Damaged Shipments Claims for shipping damage or incorrect items must be reported within 48 hours of delivery. Photos may be required. Tooling Purchases Tooling purchases are final unless otherwise specified in writing. Policy Changes We reserve the right to update these policies at any time. The version in effect at the time of purchase applies.